Having app trouble? Let's get you sorted.
We moved Bloom Rewards to a new system. If something isn't working, find your issue below and you'll be back to earning points in no time.
Update your app.
Make sure you're on the latest version of Bloom Rewards. If it isn't updating on its own, open your store page and tap Update.
Sign in with your new account.
The new app uses a different login than the old system. Even if you've been a member for years, activate your new account to see your points.
Create or activate your account
Do it in the app or at bloommarijuana.com.
App or websiteVerify your phone number
Follow the prompts and enter the number tied to your rewards account.
In the promptsEnter your code
Type in the 6-digit code we text you. Your points sync to your new account automatically.
By textDon't see the text code? Your phone's spam filter may be blocking it. Check your SMS spam or junk folder before requesting a new code.
Can't sign up? Try the iHeartJane fix.
If the app won't let you create an account, our system needs a quick handshake with our ordering partner, iHeartJane.
Go to iHeartJane.com
Click Sign In at the top right.
iheartjane.comReset your password
Click Forgot Password and follow the instructions in the email.
Your inboxSign in to the Bloom app
Once you can log in to iHeartJane, use the same login details in the Bloom Rewards app.
Bloom Rewards appHelpful tips and how to reach us.
One account per person
Each customer needs their own email address and phone number. A shared number can cause errors; call us and we'll un-link it.
Call us
Still stuck? Call 614-612-1240. If we miss you, leave your name, number and "loyalty account trouble", and we'll call back to fix it.
Email support
For missing points or account questions, email app@bloommedicinals.com.
Common app questions.
Why can't I see my points in the new app?
The new app uses a different login than the old system. Create or activate your account, verify your phone number with the 6-digit code we text you, and your points sync over automatically.
I didn't get the text code. What now?
Check your phone's SMS spam or junk filter, since it may be blocking our message. If it still doesn't arrive, call us at 614-612-1240.
The app won't let me create an account.
Reset your password at iHeartJane.com (Sign In, then Forgot Password), then use those same login details in the Bloom Rewards app.
My family shares a phone number. Is that a problem?
It can be. Every account needs its own email and phone number. Call us and we'll help un-link a shared number.
New to the app? Start with how the Bloom dispensary app works.